top of page

Shipping Policy

Last Updated: 06, March, 2025


At OFFROAD GEAR ("we," "our," or "us"), we are committed to ensuring your shopping experience is smooth and efficient. This Shipping Policy outlines how we handle orders, shipping, and delivery, including important information regarding your rights as a consumer in New Zealand.

By making a purchase on our website, you agree to the terms outlined in this Shipping Policy.

 

1. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email. Please review your order carefully. If there are any issues, contact us as soon as possible.

  • Processing Time: Orders are typically processed within [X] business days. Please note that business days are Monday through Friday, excluding public holidays in New Zealand.

  • Shipping Delays: Occasionally, orders may experience delays due to factors beyond our control, such as high order volume, natural events, or carrier delays. We will keep you informed of any significant delays.

 

2. Shipping Methods & Delivery Times

  • Shipping Options: We offer the following shipping methods:

    • Standard Shipping: Estimated delivery time of 2 to 5  business days.

    • Expedited Shipping: Estimated delivery time of 1 to 3 business days.

    Note: Delivery times are estimates and can vary depending on factors such as your location, order size, and third-party carrier performance.

  • Shipping Charges: Shipping costs are calculated at checkout based on your order size, delivery method, and location.

  • International Shipping: At this time, we only offer shipping within New Zealand. If we begin international shipping in the future, we will update this policy accordingly.

 

3. Delivery Address

Please ensure that your delivery address is accurate and complete to avoid delays or issues with your order. We are not responsible for shipping delays or non-delivery due to incorrect or incomplete address details provided by you.

If there is an issue with your address after placing your order, please contact us immediately, and we will do our best to assist you.

 

4. Shipping Restrictions

  • P.O. Box Addresses: Some shipping carriers may not deliver to P.O. Box addresses. We recommend providing a physical address for the fastest delivery.

  • Rural Addresses: Delivery to rural addresses may take additional time. We will notify you if there is a significant delay due to your location.

 

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number through the carrier's website.

 

6. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the expected delivery time, please contact us as soon as possible. We will work with the carrier to locate your shipment.

  • Damaged Shipments: If your order arrives damaged, please contact us immediately. You may be asked to provide photos of the damaged items and packaging. We will offer a replacement or refund based on the circumstances.

 

7. Shipping Returns and Exchanges

  • Returns Policy: We accept returns for items that are unused, undamaged, and in their original packaging within 7 days of delivery. For more information on our return process, please refer to our Return Policy page.

  • Exchanges: If you wish to exchange a product, please follow the instructions on our returns page, and we will guide you through the process.

 

8. Consumer Rights

Under New Zealand's Consumer Guarantees Act 1993, you are entitled to certain rights when purchasing goods, including the right to a replacement or refund if the product is defective, not fit for purpose, or differs from the description or sample provided.

If you believe your order does not meet these standards, please contact us, and we will assist you in resolving the issue in accordance with the Consumer Guarantees Act.

 

9. Customs and Import Duties (if applicable for international shipping)

For customers in New Zealand, you will not be charged any customs or import duties. However, if we begin offering international shipping in the future, it will be your responsibility to pay any customs fees, taxes, or import duties that may apply.

 

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, legal obligations, or carrier updates. Any changes will be posted on this page, and the "Last Updated" date will be revised.

 

11. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us:

OFFROAD GEAR NZ
Email:  Offroadgearnz@gmail.com

bottom of page